Online Crisis Communications
You've heard the horror stories about companies who misstepped online and experienced blogger furry or were covered by negative Twitter updates or even attacked online via organised Facebook groups...
Well, welcome to the new world of interactive, two way communications.
Below are a couple of my articles on the topic. Not only case studies but also on how to use social media channels to prepare for an online or offline crisis.
In these articles I covered the basic steps: how to listen online, how to prepare for and how to execute/manage an online crisis.
I do hope they are helpful. Do not hesitate to get in touch if you would like a consulting session on the topic or even organise a hands on crisis preparedness workshop.
