Red Cross crisis & the use of RSS

A new report from Forrester gives some insights into the use of RSS in a marketing context and it's Johnson & Johnson versus the Red Cross in the blogosphere...

I was reading Adriana's blog today and saw her post about her client Johnson & Johnson who is suing.... the American Red Cross. No this is not a mistake, they are suing the American Red Cross because of an infringement on one of their trademarks.

As you can imagine this is no easy decision to make for an organization and it is definitely not an easy task for the PR/Corporate Comms. Manager to handle. But Ray Jordan & Marc Monseau from J&J Communications are doing a good job blogging about this issue in a very transparent way.

They must be fighting with legal over this but I do believe it helps give insight on the 2 sides of the story here. Will it keep J&J safe from a dent in their public image ? Not completely but it will balance the views somewhat, at least in the blogosphere.

I hope someone will condense this story into a study report for the next generation of PR professionals so they can read, study and learn how the profession is (slowly) changing and opening up to (don't be scared now) transparency.

Is RSS the best invention of the whole web2.0 phenomenon ?

That's what several online publications are asking in their articles based on the latest report from Forrester. According to this 2007 report about 40% of US based interactive marketeers are using RSS. More statistics give a general idea of the uptake of RSS although other stay skeptic.

I don't get it.... I have written before about the use of RSS and how it can be applied to marketing, business communications, news gathering and monitoring. Other people like Rok Hrastnik have been writing books about it with great case studies and clear ROI measurements. Why does something so straight forward seems to be looked at as the biggest mystery of all (online) times ?

This is not the first report by Forrester on the topic... Here's one dating back to 2005 I found on Charleen Li's blog. Already at the time there was a huge interest in RSS by Marketeers and the benefits were clearly stated.

Oh, and for the Belgian PR professionals reading this.... Yes, I will soon update my listing of Belgian based PR agencies who use/do not use RSS on their website/blog.

Technorati : J&J, adriana lucas, charlene li, forrester, pr agency, red cross, rok hrastnik, rss

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Comments

[shoppingbasket]

I quite agree that J&J's blogging efforts are a good (and brave) effort. At last, instead of the cold dead language of another press release, we get first-person point of view from a J&J spokesman.

I’m curious to see how far the ripples go. Is the world ready for corporate giants to don a human face and enter into open conversation? I’m sure the bloggers and the blog-aware out there will be receptive of the method even if they disagree with the corporate position. But will the general public pick up on the discussion? Will the message reach mainstream media?

Topic picked up at: http://shoppingbasket.wordpress.com/2007/08/13/jnj-crisis-management-turns-to-blogging/